Contact information

Contact the Bunker: Our Communication Policy

Whether you have a question about a specific Joe in our scale model lineup or you’re hunting for a rare piece of history, we’re here to help. However, running the WW2Bunker is a hands-on operation, and we want to be upfront about how we handle our communications.

1. Response Times

While we strive for a "mission-ready" response, please keep in mind that we are a specialized team of enthusiasts, not a giant faceless corporation.

  • The Situation: It might take us 24 to 48 business hours to get back to you.

  • High Traffic: During busy periods—or when we’re deep in the trenches processing a large batch of orders—it may take a bit longer. Don't worry, we haven't forgotten you; we’re just making sure every inquiry gets the attention it deserves so nothing ends up SNAFU.

2. Best Ways to Reach Us

For the fastest response, please use the following channels:

  • Email: info@ww2bunker.com — Best for order inquiries and technical questions.

  • Social Media: Send us a DM on Instagram @ww2bunk or Facebook @ww2bunkers. We love seeing your collections!

3. Information to Include

To help us help you faster, please include your Order Number (if applicable) and any specific details about the item you're asking about. It saves us from having to send a "recon" email back to you for more info.

A Quick Note

We appreciate your patience. We’re passionate about WWII history and our community, and we’ll get you the chow (the info) you need as soon as we can. Thanks for supporting WW2Bunker.com.